02/18/2011

I am totally floored by how quickly my order was processed and Shipped! Not to mention the pricing / selection were top notch. $100 worth of tools, shipped clear accross the country, and received in TWO DAYS!! Amazing, truly amazing! Great work!
 
07/11/2010

You got a great shop and some awesome people working the counter. Absolutely, one of the very best gun shops I have ever visited and believe me, I have visted many in my 60 years. I kid you not. More recently, I've dealt with two of your competitors (Ten Percent and Golden State Tactical) and while they are both excellent, Rifle Gear stands out as the very best.

Your shop is modern, clean, and well kept. Your sales staff is efficient, knowledgeable, and very courteous.

Today when I started the DROS paperwork on the two JD Machine stripped receivers I bought on-line, the experience was very pleasurable and satisfying. The young man who assisted me was very friendly and extremely helpful. I was really surprised at how efficient he was and how quick the transaction took place.

Thank you so much for making my day.

Sincerely,

E. Richards
SCPO, USNRET
Central California

07/04/2010

I'm becoming a bigger RG fan everyday. Even though the store front is small (they are getting a bigger place when there lease is up) they have had everything in stock ive came for at each visit. The guys are always very friendly no matter how crazy crowded the shop is. And to be honest, its hard to find gun shops where the workers treat you like a friend or even a family member. Thats a huge deal breaker for me when shopping at places is the customer service and they have got it down pretty much perfect from what ive seen at each visit.

Buying lowers is super quick, they get it done fast and efficient. And dont forget the great prices!

07/03/2010

I am writing to congratulate you on building such a great business. I was in your store this afternoon and wanted to tell you personally, but you were very busy. I shop there fairly often, mostly during the week so I seldom see you in the store.

I first started dealing with you before you had your FFL or a store. Your prices are still good, you carry only quality gear, your web site is great and most important you have very good people working for you. I am always treated well in your store and so are all of your other customers.

As you know, several other stores similar to yours have popped up in Orange County over the past year or so. I usually check them out to see what they offer, but always come back to Riflegear.

I wish you all the best and continued success.


07/03/2010

One phone call was all it took...

I had just about given up on the idea of building my own rifle. I'd called and/or visited all of the shops local to me in the IE. I'd done my homework. I knew what I was looking for. I knew the lingo. Yet, I got nowhere. Had I forgotten to give the password? Was there a secret handshake? What had I missed? 

You see, I knew my progress would be slow (I'm house poor), and I just couldn't bear the thought of having to deal with these shops and their poor attitudes & lousy service over and over again during the course of my build. What was I gonna do?

As a last ditch effort, I ended up calling RifleGear. What do I mean by "last ditch"? Well, in order to get there I'd have to use some combination of the following: I-10, SR-60, I-215, I-15, SR-71, SR-91, SR-241, SR-133, SR-55, SR-57, I-405 (and yes, I know all the back roads; I drive for a living).

...and there it was. In an instant - and over the phone, no less - I had found what was missing; enthusiasm, courtesy, product knowledge. I could hardly believe it. Two days later I found myself at RifleGear purchasing the first part for my build (a Noveske lower). What had been conveyed over the phone was multiplied in person at the shop.

My hat is off to the guys (and gals) at RifleGear. They got it right!


04/29/2010

I know some people read this thread and say how can a company be this great. Don't be fooled, they are better than great. Just placed a second order with them, and one item is out of stock, so since I have a buddy going down there, they are going to allow him to pick it up for me and just ship me the last item when they receive it. I know they feel like they are just doing their job, but I feel like they have gone above and beyond, not only for me, but many others as well. Wish you guys the best, and prosperity in the time to come, because what goes around comes around.


03/13/2010

Been here to buy parts multiple times and even a few times online shipped to me. Service has always been great. But today I felt they went up and beyond all my expectations.

I came in to do a ppt and the seller had 3 guns to transfer. When we walked in the store when it was really busy. We were greeted nicely and was able to get help immediately since they seemed to have every available person up front to help customers. The employees all seemed to be working quickly and efficiently. What was surprising was there was no attitude at all from the guy behind the counter when the seller informed him, that he needed multiple ppt done. I would have understand if he did have an slight attitude since it was super busy, but were were greeted politely. Not only that, they finished my ppt within 15min from when I walked into the door. 

A+ Store you guys are a class act.


02/01/2010

Just wanted to say thanks to riflegear.com. Very professional from your customer service on the phone to your packaging to your shipping time. Thanks for the great service and i will definitely be coming back to your website and referring you to my friends.


07/28/2009

Top notch customer service for sure. They had all of my questions answered promptly over the phone on a rifle that I was not even purchasing from them. WOW. Knowing that they were not making any money on the deal in question, they took the time out of their day to answer mine in detail. This is the type of customer service that makes folks come back over and over again. I will be spending my money here in the future for sure. I only wish you were closer to where I am. Thank you RifleGear.


07/17/2009

+1 This is one of the best vendors out there. I have personally place about 6 different orders wth you all. I always get the right stuff, and at a decent price. THANK YOU!


06/08/2009

David remembered that I was looking for an upper as it was listed as WTB in my signature.. he - shockingly - got in a few of the YHM uppers I wanted and posted up 2 me that I could call and order before they even went on the web. Well, I did that and then, as per his CS rep, just went to the site and bought it that day (it sold out like the next day) and my buddy picked it up 2 days later and said he was in and out in 2 minutes. nice.


07/02/2008

Aesthetically pleasing to the eyes website, based in California, and reasonable/quick shipping. Ordered on Monday and got my magazines today. Two C Product 10 rounders and 1 Magpull Pmag 10/20. All three work flawlessly when I used them tonight at the range. Keep up the good work!