FAQ: Frequently Asked Questions

If your specific question is not answered below then please contact us via email: [email protected]
 

Coronavirus Protocols

In order to practice "Social Distancing" and to handle the increased customer demand during this time, we have implemented a new waiting list system at our retail stores. We have implemented a text message based waiting list system to replace our traditional take-a-number system. When you arrive at the store you can sign in with your name and mobile number and you will receive a text confirmation and a link to a web page that lets you monitor the waiting list in real time. We are requiring all customers to wait elsewhere and to return to the store when a sales person is available to help them. You will also receive a text message when it is time for you to come in to be helped. We hope this procedure will minimize exposure to the virus and help keep our customers and employees safe.

Because of the time required to serve gun buyers, many which are first time buyers at this time, the wait can be rather lengthy. Please sign into the waiting list as early as possible to minimize your wait time.

Our employees are working very hard and long hours to serve as many customers as possible. We appreciate your patience and understanding at this time.

Temporary Suspension of Ship-In Transfers
We are temporarily suspending our service of performing Firearm Transfers as of 3/22/2020. We are simply maxed out on our capacity and cannot accept any additional transfers at this time. Please do not ship any more transfer firearms to our retail stores until further notice. We will perform the transfer for any firearm we have received prior to 3/22/2020, however you will still need to sign-in to the waiting list in order to get a place in line.

 

Online Waiting List Sign-in 
You can now join our waiting list online without having to physically come to the store. The waiting list will open every morning and will be closed once we exceed the number of customers we can handle in a single day. You can get on the waiting list to perform any transaction that requires you to come to our store. Please be safe and sign-in from your home or mobile device. THERE IS NO NEED TO COME TO THE STORE AND WAIT IN LINE AS THAT WILL NOT GUARANTEE A PLACE IN LINE.

RifleGear Fountain Valley, CA Waiting list (opens at 9:30am PST based on availability)
Sign-in to RifleGear Fountain Valley Wait List

RifleGear Plano, TX Waiting List (opens 10:00am Mon-Sat, 12:00pm Sun)
Sign-in to RifleGear Plano Wait List

 

California Customers Only

3/31/2020: Booking Appointments
Good news! You can now schedule an appointment for some types of transactions at our Fountain Valley, CA store. You can now book an appointment to sign-out a firearm after your 10 day wait, to start DROS on a firearm you have purchased online, or to complete any In-Store Pickup order placed on our website. Click here to Book an Appointment

 

California: Information on recent gun laws in California
California: RifleGear Ammunition Transfer Fees and Policies
California: ID Requirements for Firearm Transactions

Yes. Our website has real-time inventory updates every minute. Inventory can change quickly, but the website reflects the most current information we have.

We do not have ANY estimates on restocking any items. You can enter your email on the product page to receive a notification when the item is back in stock.

No. Please use the email notification feature on the product page to receive an email notification when the item is back in stock.

We are working hard to get the orders out ASAP. You will receive an email with a tracking number when your order ships. We only process shipments Monday - Friday during normal business hours. If you receive an email or voicemail from RifleGear after you place an order, please respond quickly in order to avoid unnecessary delays in shipping your order.

No. We do not have the manpower at this time to modify existing orders. Please place an additional order, or email us to cancel your entire order and then place a new one online - keep in mind this may delay your order.

No. Sorry, but we just do not have the manpower at this time to handle this type of special request.

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